Important information for overseas Coldplayers with tickets to the Summer Stadium Gigs

[Mimixxx]

Hi guys,

I know a fair few of you from overseas are coming to England to see the Coldplay stadium gigs and I just wanted to share some information with you.

There was an email sent from Ticketmaster to customers stating that the tickets would not be sent out until 5 days prior to the gig, which obviously might be a problem for those of you who are having tickets delivered outside of the UK.

I have just spoken to them about the possibility of tickets being sent out earlier and was told this was not possible. He also said that at a huge event such as this the tickets would most likely not be sent out until the very last minute.

He said the only way around this was to phone Ticketmaster cancel the delivery (the delivery charge will be refunded) and pick the tickets up from the venue's Box Office on the day.

Just thought I'd let you guys know in case some of you wish to call your respective ticket agents and do the same. :)

[Darlene_Ihnfsa]

thanks for the information Mimi :)

[but a dream]

Hmmmm... Thanks for the heads up Mich.

I have been concerned about my tickets for a while already... However, wouldn't picking it up from the box office mean I'll lose my place in line? :thinking:

[mc_squared]

I think it's time to play "Don't Panic"....................... :rolleyes:

[Bonus_mosher]

or alternatively the original version, titled 'Panic'

:P

[Mimixxx]

Hmmmm... Thanks for the heads up Mich.

I have been concerned about my tickets for a while already... However, wouldn't picking it up from the box office mean I'll lose my place in line? :thinking:

Well if you're with a group of people (like say Me, Mel and Lori) I'm sure they'd keep the place in line for you :nice:

[but a dream]

Well if you're with a group of people (like say Me, Mel and Lori) I'm sure they'd keep the place in line for you :nice:
:nice: Thanks :D

The only show I'm worried about is the Wembley one on the 19th because my ticket was bought by a friend who might not be queueing up with us... so if she too collects her tickets from the box office I'll have to go in search for her before the show :worried:

But I reckon everything will work out in the end... I hope!

[LittleMissMessy]

I'm wondering why I didn't get this email as well :(

But thanks so much for the info Mich :)

Anyone know when the ticket office at the venue will open up to collect the tickets?
I'm really torn what to do now :(

[Jayzo]

On the ticketmaster website, it clearly states that an overseas delivery will arrive no later than 7 days before the gig, and the email I got from ticketmaster UK said that my ticket would arrive in Australia 7-10 days before the gig (which is just before I leave).

When an overseas person goes through the ticket buying process on ticketmaster there is an overseas delivery option, the only one you can do, which says minimum 7 days.

In theory everyone buying tickets should have known this before they bought them cos it says this when they booked ;).

[Bonus_mosher]

On the ticketmaster website, it clearly states that an overseas delivery will arrive no later than 7 days before the gig, and the email I got from ticketmaster UK said that my ticket would arrive in Australia 7-10 days before the gig (which is just before I leave).

When an overseas person goes through the ticket buying process on ticketmaster there is an overseas delivery option, the only one you can do, which says minimum 7 days.

In theory everyone buying tickets should have known this before they bought them cos it says this when they booked ;).

But alot of people are retarded and can't read.

[Jayzo]

What it says on the site, AS YOU ARE BOOKING, to your overseas address.

Guaranteed delivery with tracking facility by FedEx to addresses outside of the European Union (as well as Switzerland) and the USA. Signature required. You will receive your tickets no later than 7 days before the event. Not available to PO Box addresses.

[but a dream]

I read the part about receiving the tickets 7 days before the gig when I was booking.

It's just the news now that tickets will only be sent out 5 days prior that confuses me.

So I reckon they mean the tickets to UK addresses will be sent out 5 days before.

[Mimixxx]

All I know is what I was told Chris, I've just spoken to someone directly that said the tickets would be sent out last minute due to the size of the event and the risk of scalping. He advised me that the tickets should be picked up at the box office. I was calling for someone in America, not myself.

Plus some people might be leaving their own country more than 5 days before.

[Bonus_mosher]

All I know is what I was told Chris, I've just spoken to someone directly that said the tickets would be sent out last minute due to the size of the event and the risk of scalping. He advised me that the tickets should be picked up at the box office. I was calling for someone in America, not myself.

Plus some people might be leaving their own country more than 5 days before.

Bitch is maaadddddd *is black

[Jayzo]

I read the part about receiving the tickets 7 days before the gig when I was booking.

It's just the news now that tickets will only be sent out 5 days prior that confuses me.

So I reckon they mean the tickets to UK addresses will be sent out 5 days before.

Sounds about right to me!

All I know is what I was told Chris, I've just spoken to someone directly that said the tickets would be sent out last minute due to the size of the event and the risk of scalping. He advised me that the tickets should be picked up at the box office. I was calling for someone in America, not myself.

Plus some people might be leaving their own country more than 5 days before.

Ah yeah course, course :nice:. I was also advised about box office pick up.

All I meant was, it said on the site to people about delivery times, so if anyone is overseas area they should have known all this already and planned accordingly ;). But luckily now if they screwed up for whatever reason they know they can just pick up at the box office :D!

[Mimixxx]

Well if it is 5 or 7 days then there's no problem :D

It's just that he said that this event would be sent out later due to the size, that's all. Thought it was worth mentioning in case it did indeed happen :)

[Bonus_mosher]

did..... did somebody fart in here? :uhoh:

[but a dream]

*is worried all over again*

:laugh3: :uhoh:

[Mimixxx]

:dizzy2:

[Bonus_mosher]

:dizzy2:

Hey!! he may not be as physically gifted as I am,
but there is NO need to make fun of chris' face!

[Jayzo]

Hey!! he may not be as physically gifted as I am,
but there is NO need to make fun of chris' face!

I hate this thread :bigcry:.

But, I also love it cos Mich so kindly reminded and informed everyone of ticket delivery times and how you can be prepared for this :).

[Bonus_mosher]

I hate this thread :bigcry:.

But, I also love it cos Mich so kindly reminded and informed everyone of ticket delivery times and how you can be prepared for this :).


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FAIL

[mc_squared]

But alot of people are retarded and can't read.

In which case they should go directly to the "retarded" thread................... :rolleyes:

[Jayzo]

Haha it really was man, but!!!

I feel bad :sad: :p.

[Bonus_mosher]

But they wouldn't know which thread it was because they can't read............... :rolleyes:

[mc_squared]

But they wouldn't know which thread it was because they can't read............... :rolleyes:

Then you'll have to point them in the right direction...................... :rolleyes:

[Bonus_mosher]

BUT I DON'T KNOW WHERE YOU LIVE!.................. :rolleyes:

[mc_squared]

BUT I DON'T KNOW WHERE YOU LIVE!.................. :rolleyes:

Well I'm not in charge of that thread, so that's completely irrelevant.:rolleyes:

[worldtrav]

Just to let you know I am going to see Take That at Wembley on 5th July and the tickets haven't arrived as yet, checked seetickets and they won't starting to send them out before week commencing 22nd June.
So, personally esp. if you are overseas I would collect them from the boxoffice. I am sure people hold places in the queue if you just nip to the box office and pick up the ticket.
Normally you do need the Credit Card which was used to buy the ticket.

P.

[Texasluvsjonny]

Why must Ticketbastard UK be so fucked up? Yes it is a big show, that's why you shouldn't leave it to the last fucking minute to send out tickets! Why the hell didn't they just offer box office pick up to people outside the UK to begin with!

So this is the email I got from them. Some things to note are :
Dear Ticketmaster Customer,
This is a courtesy email from Ticketmaster regarding your purchase of tickets for the Coldplay event that is due to take place at Wembley Stadium.
Your tickets will be dispatched closer to the event date.
Whilst Ticketmaster aims to dispatch tickets as soon as possible we are not able to be specific with exact dates of dispatch. Please allow as much time as possible for your tickets to arrive. If your tickets have not arrived five days before the show, or if you are travelling, five days before you leave, please contact us (http://smr.mm.ticketmaster.co.uk/track?type=click&enid=bWFpbGluZ2lkPTM2MjIwNDQ3Jm1lc3NhZ2VpZD0zNjE4N zA5NyZkYXRhYmFzZWlkPURBVEFCQVNFSUQmc2VyaWFsPTEyMTQ 1OTQyODgmZW1haWxpZD1hbmdpZTA0MDQwNEBob3RtYWlsLmNvb SZ1c2VyaWQ9MTIwMDg0NzA1NyZleHRyYT0mJiZodHRwOi8vd3d 3LnRpY2tldG1hc3Rlci5jby51ay9oL2N1c3RvbWVyX3NlcnZlL mh0bWw=). Please include your reference number and the name and postcode the booking is under. Ticketmaster only posts tickets to the billing address of a credit card. If the address in your booking does not correspond to that held by your credit card company, we may cancel your tickets.
The tickets will be dispatched to the address given at the time of purchase. If you have changed address, please contact our Customer Support Team on 08444 999 999 or by clicking here (http://smr.mm.ticketmaster.co.uk/track?type=click&enid=bWFpbGluZ2lkPTM2MjIwNDQ3Jm1lc3NhZ2VpZD0zNjE4N zA5NyZkYXRhYmFzZWlkPURBVEFCQVNFSUQmc2VyaWFsPTEyMTQ 1OTQyODgmZW1haWxpZD1hbmdpZTA0MDQwNEBob3RtYWlsLmNvb SZ1c2VyaWQ9MTIwMDg0NzA1NyZleHRyYT0mJiZodHRwOi8vd3d 3LnRpY2tldG1hc3Rlci5jby51ay9oL2hlbHAuaHRtbA==) and searching for 'Change of Address' within the Frequently Asked Questions field.
Please note that due to the dispatch process on these tickets any changes to your address needs to be made at least 4 weeks before the event date.
The event organiser will not allow Ticketmaster to duplicate lost or undelivered tickets on many events so it is very important that you receive your tickets in order for you to gain entry into the event. In these circumstances your tickets will be delivered by secure post.
Our secure post method means that on certain events, due to the time constraints, if you are not at home when the courier attempts delivery, the courier will assess the property to determine whether the address is a secure, low-risk location. In these circumstances the courier may post your tickets without obtaining a signature.
This method aims to ensure that you receive your tickets securely and with the added convenience of you not having to re-arrange a delivery.
Thank you for using Ticketmaster!

You have to change your delivery address 4 weeks before the show, but the delivery address must match your credit card address. :dozey:
So now after they have had my money for a year drawing interest I get to spend god only knows how much money on overseas calls to be put on hold for a hour to do something that should have been offered to fucking begin with!

[Jayzo]

You have to change your delivery address 4 weeks before the show, but the delivery address must match your credit card address. :dozey:
So now after they have had my money for a year drawing interest I get to spend god only knows how much money on overseas calls to be put on hold for a hour to do something that should have been offered to fucking begin with!

:sad: I didn't realise that at the start there was no box office option :sad:.
Hope everything gets sorted Angie, big ticket companies = crap :bigcry:.

[but a dream]

I HATE the fact that they only send to the address your credit card is registered to.

So they are going to send my tickets to Singapore when I'm already in London. And I have to spend a fortune using urgent mail to get my tickets back to the UK.

[Texasluvsjonny]

I HATE the fact that they only send to the address your credit card is registered to.

So they are going to send my tickets to Singapore when I'm already in London. And I have to spend a fortune using urgent mail to get my tickets back to the UK.Did you buy them using your credit card? Call them and change it to box office pickup. That's what I am going to have to do. And if my fucking tickets are not at that fucking box office.....there will be no fucking show as will I lay waste to Wembley Stadium! :angry:

[busybeeburns]

:stunned:

[Texasluvsjonny]

Goddamn right :stunned: :stunned::laugh3:

[Bonus_mosher]

Goddamn right :stunned: :laugh3:

Oh come on! you've seen them a million times! :P GIVE SOMEBODY ELSE A CHANCE GOD DAMN IT! :laugh3:

[busybeeburns]

she's still got 6 shows before the aforementioned one even takes place :laugh3:

[Bonus_mosher]

:stunned:

GOD DAMMIT! ANGIE! :P

[but a dream]

Did you buy them using your credit card? Call them and change it to box office pickup. That's what I am going to have to do. And if my fucking tickets are not at that fucking box office.....there will be no fucking show as will I lay waste to Wembley Stadium! :angry:
Well if we don't find our tickets there, you and I both have a mission to accomplish.

[CookyMnstr]

Ok, you guys are making me reaaal nervous, 'cause I ordered tickets from ticketline who have sent NOTHING to me, besides an email way back in Nov saying "thanks for the money." And I've been so lazy I have not tried to contact them since then to see about delivery times, etc...
Angie I'm right behind you in "The Storming of Wembley" if there are problems with the tickets:bomb:

[but a dream]

And Noelia makes 3 :cool: :P

[Texasluvsjonny]

she's still got 6 shows before the aforementioned one even takes place :laugh3:Hush you! Some has to pay for Chrissy Martin's fancy private airplane.

:stunned:

GOD DAMMIT! ANGIE! :P While I'm on my rampage I might as well take down that bloody Emirates Stadium too. :angry:

Well if we don't find our tickets there, you and I both have a mission to accomplish. That's right Min.

[PolarMonkey]

Did you buy them using your credit card? Call them and change it to box office pickup. That's what I am going to have to do. And if my fucking tickets are not at that fucking box office.....there will be no fucking show as will I lay waste to Wembley Stadium! :angry:

i actually called up Ticketmaster in UK to try & see if i could do the opposite. :P
& i got the follow up email from them too about the delivery.
cos i'm coming in from Malaysia where post has been known to go missing & i'll be in London by 11 Sep. i thought i'd get them to deliver it to me instead if it can be sent out earlier than the stated 5-7 days before the gig.

as Mimixxx has already pointed out, this isn't possible.
the girl i spoke to even recommended that i leave my ticket to be picked up at the box office, particularly cos of 1 significant detail also - GA (standing/level 1) tickets will not be reissued in the case that they somehow get lost, be it cos you lost it or the postal/courier service screwed up.

the other thing i'm now left wondering is whether the GA tickets issued will have specific gates printed in which case i wouldn't know if where i'm queueing is the right gate/area. i was told i can only pick up the ticket from 12pm onwards on the actual day & i was planning to go in the morning. :\

[CookyMnstr]

And Noelia makes 3 :cool: :P
Coldplayers UNITE!!!!:whip::angry:
:P

btw I'm emailing ticketline RIGHT NOW. (and hitting play on Don't Panic:wreck:)

[Texasluvsjonny]

pff Some countries fear American Marines invading and attacking............. You all best fear psycho women Coldplay fans. WE WILL FUCK YOU UP! When we walk the street, the UN trembles in fear! :angry:

[PolarMonkey]

lol! :cool:

[busybeeburns]

i was told i can only pick up the ticket from 12pm onwards on the actual day & i was planning to go in the morning. :\as was mentioned earlier in the thread there's no problem queueing up with others from Coldplaying as we will save your spot :)

I'm also hoping that a few precisely co-ordinated twitters will help us all along at the same gates just nicely :cool3:

[CookyMnstr]

pff Some countries fear American Marines invading and attacking............. You all best fear psycho women Coldplay fans. WE WILL FUCK YOU UP! When we walk the street, the UN trembles in fear! :angry:
SERIOUSLY. NO ONE & NOTHING gets in the way of me and my Coldplay:angry:

as was mentioned earlier in the thread there's no problem queueing up with others from Coldplaying as we will save your spot :)

I'm also hoping that a few precisely co-ordinated twitters will help us all along at the same gates just nicely :cool3:
What the heck did coldplayers do before Twitter?!?!:thinking: how did we keep updated on shows, how would we have coordinated meetups?!?:lol:

[Bonus_mosher]

pff Some countries fear American Marines invading and attacking............. You all best fear psycho women Coldplay fans. WE WILL FUCK YOU UP! When we walk the street, the UN trembles in fear! :angry:

the only person who should be scared of you is Jonny :P
god knows what you'd do if you got him alone! :stunned: :P

[PolarMonkey]

as was mentioned earlier in the thread there's no problem queueing up with others from Coldplaying as we will save your spot :)

I'm also hoping that a few precisely co-ordinated twitters will help us all along at the same gates just nicely :cool3:

thank god for Coldplaying + Twitter then... :lol:

tho i'll need a Twitter app for my WinMo phone (does any such thing even exist?) + a really good mobile plan with unlimited mobile broadband & heavy duty phone batt...heh
*puts thinking cap on & fingers in the triangle of evil contemplation pose* :thinking:

[jasmynebirch]

Ok, so I have now decided to go to the Wembley shows. What do you guys think the best way for me to get tickets is? Do they frown upon ticket scalping in the UK? Do you think they will release more day of for me to buy? Or should I use something similar to StubHub and hope that I get them before I leave??

[ColdplayerMálaga]

I got in contact with Debs Wild by email asking about this. Tomorrow in the evening I'll show you the email i sent and her strange answer asking me more information. Its too late here but if you help me i can try and contact her. He answered me at next day.

Talk tomorrow guys

and PLEASE HELP ME TO TALK TO DEBS AGAIN AND TRY TO MAKE THE DEVELOPER SEND THE TICKETS EARLIER

[StephBerryman]

what if someone from this board who is based in the U.S. wants to sell their tickets? Of course, now I would want the person to call ticketmaster or ticketline to hold the ticket at the box office instead of shipping. How would this work so the tickets can be transferred to me? Am i making sense anyone?

[but a dream]

Coldplayers UNITE!!!!:whip::angry:
:P
Coldplayers unite against stupid ticketing agents who have no bloody sense of urgency and (in the first place) no frigging common sense :thinking:
pff Some countries fear American Marines invading and attacking............. You all best fear psycho women Coldplay fans. WE WILL FUCK YOU UP! When we walk the street, the UN trembles in fear! :angry:
What Angie said :angry:
as was mentioned earlier in the thread there's no problem queueing up with others from Coldplaying as we will save your spot :)

I'm also hoping that a few precisely co-ordinated twitters will help us all along at the same gates just nicely :cool3:
Gotta love twitter :D *mobile phone @ the ready*

[Texasluvsjonny]

what if someone from this board who is based in the U.S. wants to sell their tickets? Of course, now I would want the person to call ticketmaster or ticketline to hold the ticket at the box office instead of shipping. How would this work so the tickets can be transferred to me? Am i making sense anyone?Tickets can only be picked up at the box office by the card holder. This person would have to get them shipped to their address then ship them to you, either in the US or at your hotel or something.

[a-chan]

I ordered with ticketmaster wich send me back to seetickets...On my tracking page here's what's written:

We will start to despatch tickets for this event on approximately 29/08/2009 and we expect to have all tickets despatched by 12/09/2009.

They didn't mention the picking up at box of the stadium thing...:/

I don't know what to do...post offices are so unreliable...

I don't understand why they didn't do like Livenation or other systeme here: you pay and your tickets are dispatche right away! No stress then!

[but a dream]

Their excuse is mainly because to prevent scalping and people selling the tickets off @ absurdly inflated prices.

But this doesn't bode well for genuine buyers (like us :dozey:) who take the effort to travel from our home countries to a foreign land to watch Coldplay :angry:

[worldtrav]

I got in contact with Debs Wild by email asking about this. Tomorrow in the evening I'll show you the email i sent and her strange answer asking me more information. Its too late here but if you help me i can try and contact her. He answered me at next day.

Talk tomorrow guys

and PLEASE HELP ME TO TALK TO DEBS AGAIN AND TRY TO MAKE THE DEVELOPER SEND THE TICKETS EARLIER

There won't be much debs or any from Coldplay can do about that - as this is totally a promoter/ticket agent issue and the issue is not just for the coldplay gigs.

P.

[Chavi]

Khalplay needs to come in here and tell you guys what happened to her and stupid seetickets when she saw Keane at the O2 :dead: worst case scenario!

We need goooood Coldplay karma!

[CookyMnstr]

Ok so I contacted ticketline, asking about delivery to US, and being worried about the tix getting to my house when I'm already in London. This is the reply I got:

Tickets can arrive any time up to 7 days before the event depending on when we receive them from the promoters. If it helps we can send your tickets to an address in the UK such as to a friend here or to your hotel. If you would like to do this, please reply to your original confirmation email (including the original email) and stating the address you would like the tickets to be posted to and also the last 4 numbers of your credit card you booked with for security.

Umm, so I still don't know where I stand. They didn't give the option of picking up at box office, or a faster delivery.:\ It says they will deliver "up to 7 days before," but will that mean they will arrive 7days before???:uhoh: And I don't even have a hotel booked yet to give that as an address. This is all I need, to get to London and end up not going to the shows!:bomb::bigcry::wreck: I'm going to be a wreck until I have those tickets in my hands!!!

[but a dream]

:thinking: At least Ticketline gives you the option of delivering your tickets to another address. Ticketmaster seems adamant that they can't send anywhere but to the credit card address.

Do you know someone in the UK well? You can ask Ticketline to send your tickets to him/her, and possibly pick them up a few days before the gig when you are in London. Also, I would presume they mean the tickets ought to reach you 7 days before the gig, but I'm not too sure :inquisitive:

[mc_squared]

Khalplay needs to come in here and tell you guys what happened to her and stupid seetickets when she saw Keane at the O2 :dead: worst case scenario!


Yes, I was with her at the time!! It was a real pallaver!!
As I recall, there was someone in the queue who had a spare ticket, which Camille was able to use to get the all-important wrist-band.
By the time her ticket was at the box office, it was already too late for that. She would probably have had to go the back of the queue, which would have been awful!!:stunned:

[a-chan]

Yes, I was with her at the time!! It was a real pallaver!!
As I recall, there was someone in the queue who had a spare ticket, which Camille was able to use to get the all-important wrist-band.
By the time her ticket was at the box office, it was already too late for that. She would probably have had to go the back of the queue, which would have been awful!!:stunned:

I don't understand, when you go to the box office, they didn't get the ticket to you until the gig starts :inquisitive: ????

I'll come to the gig with someone, so he can save my place on the queue...but if someone who have been in this situation can explain to us, it would be cool...!!

[mc_squared]

I don't understand, when you go to the box office, they didn't get the ticket to you until the gig starts :inquisitive: ????

I'll come to the gig with someone, so he can save my place on the queue...but if someone who have been in this situation can explain to us, it would be cool...!!

Camille's ticket arrived before the doors opened, but not before the tickets of the people already in the queue were scanned and the "inner sanctum" wristbands were handed out.;)

[Denise]

Well we've got our tickets for the second gig to be sent to a friend of our in London so there shouldn't be any problem about it, but for the first gig I need to trust FedEx, I'm leaving only the day before, I hope there won't be issues and I'll have them in my hands two days before the show, I mean WTF it was 13.50£ for using FedEx, I want them in a golden envelope as well for that price :angry:

[a-chan]

Camille's ticket arrived before the doors opened, but not before the tickets of the people already in the queue were scanned and the "inner sanctum" wristbands were handed out.;)
This sucked... :\

Why are they starting scanning people before the gates opens?? :thinking:
In here, you get scanned when they open the gates, and then, you run :lol:

[rush]

ok now im really concerned, we r leaving portugal 5 days before the concert, on monday morning, and during weekends they dont deliver mail so :bigcry: i dont know what to do

[mc_squared]

This sucked... :\

Why are they starting scanning people before the gates opens?? :thinking:


Because they need to put the wristbands on, which takes time................. ;)

[ColdplayerMálaga]

There won't be much debs or any from Coldplay can do about that - as this is totally a promoter/ticket agent issue and the issue is not just for the coldplay gigs.

P.

I know it's not at all a Coldplay problem, but as Coldplay contracted this enterprise to develope their tickets they can also help us and force the developer and organizer to develope tickets earlier. That's what I mean. :)

[mc_squared]

I know it's not at all a Coldplay problem, but as Coldplay contracted this enterprise to develope their tickets they can also help us and force the developer and organizer to develope tickets earlier. That's what I mean. :)

That's completely out of their control, and they have no time for stuff like that anyway.;)

[SueDeNimes]

I mean WTF it was 13.50£ for using FedEx, I want them in a golden envelope as well for that price :angry:
Exactly, well said!
I hope it'll be working, I'll leave on the 16th so they have to be there by the 15th!!

[mc_squared]

Exactly, well said!
I hope it'll be working, I'll leave on the 16th so they have to be there by the 15th!!

How much were your flights? I just found mine for 20 Euros all-in!!:D

[worldtrav]

I know it's not at all a Coldplay problem, but as Coldplay contracted this enterprise to develope their tickets they can also help us and force the developer and organizer to develope tickets earlier. That's what I mean. :)

Well, even if they would say something I am sure as the ticket agent in the UK never get is sorted in time it won't help much.
Just as I said before I will see TT in the stadium in 4 weeks and don't have tickets for it yet and they won't arrive like 2-1 week prior. So that is not an isolated issue which coldplay could actually solve.

P.

[a-chan]

Because they need to put the wristbands on, which takes time................. ;)
Here they just give it to us... English security takes us for retarded unable to put a wristband??? :inquisitive:

Anyway, I don't know what to do...

Has anyone already call to make the change and have the guarantee that the box office will work??

[mc_squared]

Here they just give it to us... English security takes us for retarded unable to put a wristband??? :inquisitive:


You don't realise just how stupid some people can be!!:P

[Texasluvsjonny]

Here they just give it to us... English security takes us for retarded unable to put a wristband??? :inquisitive:

Anyway, I don't know what to do...

Has anyone already call to make the change and have the guarantee that the box office will work??OK I just got off the phone with them. Took me over 20 minutes to get through. :dozey:

I changed my tickets to box office pick up. They said tickets would be there by 4pm. Hello! Gates are at 4pm. :angry: He said for large shows like this they usually open the box office at around 10am to ensure people can get their tickets and to call them a few days before the show (so they can put you on hold for another half a hour) and they would know more about the box office hours. Only the card holder can change the order and pick up the tickets. They did refund the Fed Ex charges , but do charge a small fee for box office pickup.

Oh and the first time I tried calling I used 0870 242 4442 and all I got was a message saying they were too busy right now to take calls. :whatever:
So I tried 0844 499 9999 and had to wait for a long time, but someone did finally help me. They have horrid hold music. :inquisitive:

[mc_squared]

They have horrid hold music. :inquisitive:

Miley Cyrus??:shocked2:

[Texasluvsjonny]

Miley Cyrus??:shocked2:No more like bad jazz meets elevator music with some static thrown in for the hell of it.

[mc_squared]

No more like bad jazz meets elevator music with some static thrown in for the hell of it.

They're probably trying to encourage people to hang up.:P

[Texasluvsjonny]

They're probably trying to encourage people to hang up.:PYeah they have the message that comes on every few minutes.....we're so busy, try looking at our web site.....your call is important blah blah blah. Then more crappy music and then nothing..... me panicking OMG did I get cut off....then some static and more bad music.

[but a dream]

Glad you got your tickets settled already though Angie.

I probably have to call them up soon too :\

[mc_squared]

Yeah they have the message that comes on every few minutes.....we're so busy, try looking at our web site.....your call is important blah blah blah. Then more crappy music and then nothing..... me panicking OMG did I get cut off....then some static and more bad music.

I wonder how much the call cost!:stunned:

[a-chan]

OK I just got off the phone with them. Took me over 20 minutes to get through. :dozey:

I changed my tickets to box office pick up. They said tickets would be there by 4pm. Hello! Gates are at 4pm. :angry: He said for large shows like this they usually open the box office at around 10am to ensure people can get their tickets and to call them a few days before the show (so they can put you on hold for another half a hour) and they would know more about the box office hours. Only the card holder can change the order and pick up the tickets. They did refund the Fed Ex charges , but do charge a small fee for box office pickup.

Oh and the first time I tried calling I used 0870 242 4442 and all I got was a message saying they were too busy right now to take calls. :whatever:
So I tried 0844 499 9999 and had to wait for a long time, but someone did finally help me. They have horrid hold music. :inquisitive:

Thx Angie!!

So either way, they're stupid....(I bless livenation and french systems which give your tickets right away...)


I think I'll call when I'll have time to kill...Better wait at the venue and HAVE the tickets than received the tickets too late :dozey:

[StephBerryman]

Tickets can only be picked up at the box office by the card holder. This person would have to get them shipped to their address then ship them to you, either in the US or at your hotel or something.

Thanks for clearing this up. Yikes---That means that I can only buy from someone living in England; otherwise its cutting it real close.

[PolarMonkey]

Yes, I was with her at the time!! It was a real pallaver!!
As I recall, there was someone in the queue who had a spare ticket, which Camille was able to use to get the all-important wrist-band.
By the time her ticket was at the box office, it was already too late for that. She would probably have had to go the back of the queue, which would have been awful!!:stunned:
gawds...that sounds like just the type of situation i dread finding myself in on that day! :shocked2:
which was why i made the IDD call just to ask about getting the ticket earlier. else i admittedly would never really have been arsed to make that call. oh, & Ticketmaster's FAQs & Help site were of no use for me...all that clicking around just to get a phone number to call cos they never replied to my email enquiry. grrr arggg.


Has anyone already call to make the change and have the guarantee that the box office will work??
i didn't actually get a guarantee from Ticketmaster. it was more like an advice, imo, from the girl attending to me over the phone that box office collection is my best bet to make sure i have a ticket physically on the day cos the ticket's "already there" (her own words).


I changed my tickets to box office pick up. They said tickets would be there by 4pm. Hello! Gates are at 4pm. :angry: He said for large shows like this they usually open the box office at around 10am to ensure people can get their tickets and to call them a few days before the show (so they can put you on hold for another half a hour) and they would know more about the box office hours.

eh...seems like different customer service reps give different answers? :inquisitive:
i was told by the lady i spoke to (& in a rather confident tone too, i might add) that i could pick the ticket up from 12pm onwards on the actual day.

in any case, i plan to give Ticketmaster another call when i'm in London to double check on the collection time/day again. i don't really wanna incur any more IDD call charges (they're a pocket killer!) just to call them about this issue. if possible.

[Black Rose]

This is when having e-tickets would help, a lot.

No having to worry about the ticket getting lost in the post etc.

[Timon]

Wow...I'm starting to really worry...I've bought a ticket on ebay (it's 100% seller..I don't have worries about that), it's just that he has to send me the ticket once he received it (I'm french) so with the delay =s =s
I'm going to Wembley on the 19th and I'm leaving the 18th. Do you think I will have get it by this time =s ??

[Cobalt]

E-tickets are probably the easiest way. You just print out your ticket pretty much immediately after you buy them. My Sound Relief tickets were e-tickets, so they're good in situations where you've got a large-scale event, but sounds like Ticketbastard are being Ticketbastards again.

[Open, Politik]

Whats an E-Ticket??

[a-chan]

Whats an E-Ticket??

Like Cobalt just explain above:
You just print out your ticket pretty much immediately after you buy them.

It's really easy and simple! ;)

[mc_squared]

Like Cobalt just explain above:


It's really easy and simple! ;)

True, but they look horrible.:dozey:

[Mimixxx]

E-tickets are probably the easiest way. You just print out your ticket pretty much immediately after you buy them. My Sound Relief tickets were e-tickets, so they're good in situations where you've got a large-scale event, but sounds like Ticketbastard are being Ticketbastards again.

Is a pain that this wasn't an option...I guess they do it to stop reproduction, but a simple ID check would have solved that.

Would have been far easier for overseas attendees.

[Black Rose]

Whats an E-Ticket??

Instead of getting the tickers sent to you via the post, you get provided with a link to tickets online where you have to print them off, they use the same tech as the old-style tickets where they have a bar-code and the man at the gate scans the bar-code to give you access.

However like the normal tickets, once the bar-code has been zapped into the system nobody else can enter using a ticket with the same bar-code on, and e-tickets are generally harder to sell on due to them normally having personal details on.

The problem with e-tickets is that you don't have a ticket stub to put on your wall

[ColdplayerMálaga]

I'm still wondering what's the reason why they can't delivered them now. It's as simple as print them lol I think it's to keep resellers under control....:dozey:

[rush]

i got this email from ticketline, after i asked if they could give me a date for the delivery of my tickets:

"Thank you for your email regarding your tickets for the Coldplay concert due to take place on the 19th September, I have checked your booking and it appears that we are still awaiting these tickets to arrive from the promoters.
Unfortunately as we rely on third parties sending tickets on to our office we cannot guarantee an exact dispatch for these tickets."

Then i asked them if i could give an address of the hotel where my friends r going to stay, they said ok and yesterday i gave them all the details of that hotel :D now i can sleep :lol:

[but a dream]

i got this email from ticketline, after i asked if they could give me a date for the delivery of my tickets:

"Thank you for your email regarding your tickets for the Coldplay concert due to take place on the 19th September, I have checked your booking and it appears that we are still awaiting these tickets to arrive from the promoters.
Unfortunately as we rely on third parties sending tickets on to our office we cannot guarantee an exact dispatch for these tickets."

Then i asked them if i could give an address of the hotel where my friends r going to stay, they said ok and yesterday i gave them all the details of that hotel :D now i can sleep :lol:
Hmmm but when exactly are you reaching London? Because we also don't know when they are sending the tickets out, there might be a chance they might send it BEFORE you reach the hotel... So I don't know what the hotel might do :\

[rush]

im reaching london the 14th. i think the hotel will keep them till my friends get there :\

[a-chan]

Ok, so like Angie, I called seetickets to change my order and pick up the tickets directly at the venue!
I was very surprise cause I had someone directly and I had not have to wait!! I had a lovely woman who told me that of course, I could pick up my tickets at the venue and she changed my order. I asked her if she could send me a email confirmation that I'll be picking them up and she did. Now on my tracker, it's said that I will pick the tickets.
I asked her when the box office will be open and she told me 3 PM...:/ Not too happy about this but I go the gig with a friend so I hope he could cue for me while I'll be picking the ticks....
She said that I will need my reference number and my credit card number to pick the ticks.

Now I'm kinda relieve cause I won't be stressing out in september waiting in front of my mail box!!!

[but a dream]

Thanks for the info :D

I still haven't called them up yet, I'm such a procrastinator...

[HurleySnowCone]

I am gonna be in Manchester for the LCCC concert and was gonna buy some tickets off Ebay, and was just wondering if anyone knows if all the 'Standing' tickets are the same, or if some are better?
Thanks!

[a-chan]

I am gonna be in Manchester for the LCCC concert and was gonna buy some tickets off Ebay, and was just wondering if anyone knows if all the 'Standing' tickets are the same, or if some are better?
Thanks!

Standing means standing...!! The rule is: the earlier you get at the gate, the better you have a chance to get close to the stage!
But a little advice: take good shoes cause you'll have to queue all a day and at the opening of the gates, you'll have to run...fast!! :lol:

[PolarMonkey]

I asked her when the box office will be open and she told me 3 PM...:/ Not too happy about this but I go the gig with a friend so I hope he could cue for me while I'll be picking the ticks....

to be honest, i find that the opening time for the box office has been rather inconsistent so far - i was told by the TicketMaster staff it'll be open at 12PM instead (& i think some others have been told the standard "1hr before gates open").

i'd say the best bet would be either to just show up as early as you can manage or call them up again a day or two before the gig day to double confirm on the opening time.

[but a dream]

So I've just tried calling Ticketmaster. They didn't even bother to ask me to hold till the next operator is available, just told me to 'try again later or log on to our website @ www.blahblahblah'.


I'll try again later, but what if I NEVER get through :dozey: And I can't change the ticket to box-office pick-up by email.

[PolarMonkey]

i actually emailed them before calling...i have yet to see any response to my original email a few months on. :thinking:

[Black Rose]

That's the legendy customer service of ticketmaster for you

[Texasluvsjonny]

i actually emailed them before calling...i have yet to see any response to my original email a few months on. :thinking:They sent me one a looooooooong after I had called that said, "We see that you called and got all this sorted blah blah blah" :whatever:

[Jayzo]

:dance:

Rang up ticketmaster today to change from overseas delivery to box office pick up. It was 42 minutes past the hour I think :D!! I was off the phone in under 5 minutes.

Got straight through, no waiting at all. I was so surprised I couldn't believe the man talking to me was real. After he knew my details he changed it straight away, and even cracked a joke which was funny :laugh4:. Then he said I'd get refunded the delivery charge and what to do about box office pick up.

The entire phone call cost me 20 cents! :D

Ticketmaster :heart:.



Oh, and still in disbelief it had all happened I logged in on the site straight after. It said my tickets were box office pick up, and what my new charge was :D!!

[rush]

where did u see that? im logged in on site and cant find it :\
asked them to send my tickets to the hotel but they didnt tell me anything after that :\

[PolarMonkey]

i thought they'd only send to the billing address of the credit card used to buy the ticket(s)? :\

[SueDeNimes]

i thought they'd only send to the billing address of the credit card used to buy the ticket(s)? :\
I thought so, too!!

Ana, you should ask again and make sure that this works!

[busybeeburns]

:dance:

Rang up ticketmaster today to change from overseas delivery to box office pick up. It was 42 minutes past the hour I think :D!! I was off the phone in under 5 minutes.

Got straight through, no waiting at all. I was so surprised I couldn't believe the man talking to me was real. After he knew my details he changed it straight away, and even cracked a joke which was funny :laugh4:. Then he said I'd get refunded the delivery charge and what to do about box office pick up.

The entire phone call cost me 20 cents! :D

Ticketmaster :heart:.



Oh, and still in disbelief it had all happened I logged in on the site straight after. It said my tickets were box office pick up, and what my new charge was :D!!for Manchester or Wembley or both?

[CookyMnstr]

I bought from ticketline, and I emailed asking them about changing the shipping address from US to UK. It took 1day for them to reply. I needed to go back to the original confirmation email and reply to that with new address and last 4digits of my credit card. I did that a couple of days ago, but haven't gotten a reply confirming the change:\.

[rush]

i better do it, anna. wrote them so many times that im afraid they think im boring, thats why i havent done it again :\

[rush]

my tics r going to be sent to freds hotel :D ticketline replied my message, they r great, ty catherine :D

[CookyMnstr]

Ok it's been a few days since I requested the change in MAILING address from ticketline, and I was starting to get worried. Since I saw that rush seems to not have had a problem, I just went and checked on my acct at ticketline, and it seems they have made a change...to my billing address:dozey:.

So now I'm MR. So&So with a billing adress in the UK.:rolleyes: Hmm. Well my credit card was already billed months ago, so it not like they'll have to confirm my billing address again, right?:thinking: So long as the tix are mailed ON TIME to that address....(ugh:angry: I just realized that the freakin' "country" line says US...when the rest of the address is OBVIOUSLY from England. Is this place run by monkeys, or what?!?!:furious:)

God, this whole thing is soo stressful...every step is a challenge!!!!:bomb: It's allll for Coldplay!!!!:wacky:

[SueDeNimes]

my tics r going to be sent to freds hotel :D ticketline replied my message, they r great, ty catherine :D
Awesome!! I'm so happy you got it sorted!!!
So now I'm MR. So&So with a billing adress in the UK.:rolleyes: Hmm. Well my credit card was already billed months ago, so it not like they'll have to confirm my billing address again, right?:thinking: So long as the tix are mailed ON TIME to that address....(ugh:angry: I just realized that the freakin' "country" line says US...when the rest of the address is OBVIOUSLY from England. Is this place run by monkeys, or what?!?!:furious:)
As long as this is working... sounds as if the monkeys found a way!
When their condition is to send to the billing address only and they changed that now... I think then it's fine like that!! :dance:

[CookyMnstr]

Oh thanks for the reassurance:nice: I was just worried about the country being wrong, but I assume the post office will go by post code anyway...I was going to contact them again to fix that...but maybe another day...

[Jayzo]

for Manchester or Wembley or both?

Ah that was for my second Wembley ticket on the 19th.

[Mimixxx]

Cooky my LCCC tickets just came and I was MR too :dozey: I hope they don't mess the change of address up :angry:

[busybeeburns]

I'm bored of receiving emails from Ticketmaster telling me "Your tickets will be dispatched closer to the date of the event.".

No shit. Just email me when you've sent the fuckers out. :dozey:

[gotcheese2768]

I'm bored of receiving emails from Ticketmaster telling me "Your tickets will be dispatched closer to the date of the event.".

No shit. Just email me when you've sent the fuckers out. :dozey:

:laugh3: Ian i've never heard you cuss.

[Josh42]

:laugh3: Ian i've never heard you cuss.

Lmfao

[busybeeburns]

I don't take fools gladly and unfortunately Ticketmaster are FOOLS! :D

[Mimixxx]

You suffered me for a good few hours though Ian, give yourself more credit :P

[busybeeburns]

yeah spose :P

I hope my manchester tickets come today, if they want a signature on delivery then bring them to me when I'm in :idea2:

[PolarMonkey]

yeah spose :P

I hope my manchester tickets come today, if they want a signature on delivery then bring them to me when I'm in :idea2:
my experience with those "signature on delivery" types is that they ALWAYS choose to drop by during normal working hours. & some will only do a re-delivery during working hours. :rolleyes:

[Black Rose]

I'm bored of receiving emails from Ticketmaster telling me "Your tickets will be dispatched closer to the date of the event.".

No shit. Just email me when you've sent the fuckers out. :dozey:

Knowing ticketmaster you will get the tickets a good couple days before they send an email out saying they have been posted :P

At least Seetickets have reduced their use of SMS delivery instead using royal mail special delivery, so instead of waiting in all day for the man in a car to drop by, cos their depot is a closely guarded secret, you get the regular postman to sign for them or if it's an irregular postman who drops a "when you were out card" get your neighbour to pick them up on his way out of work.

[airieslady]

I don't take fools gladly and unfortunately Ticketmaster are FOOLS! :D

Yes, definitely agree on that! What's up with the UK? We don't have this problem in the US. Well, they better send in enough time since we paid extra international fees for that. At least you live over there!

[CookyMnstr]

Is it always like this w/ ticket delivery?!!?:inquisitive: Is it supposed to thwart scalping & does it work???:thinking:'Cause here in the US, you order tix and sometimes in a week(via LiveNation) or a few wks(via ticketmaster) you get it in the mail, no matter how far away the event. My problem is usually making sure I don't lose the tickets I've received months in advance, rather than panicking I might not get it in time for the show!!!!

I know it allll be worth it, and I'm sure it will all work out fine for all of us (ColdplayKarmaColdplayKarmaColdplayKarma) but this shit is so stressful:bomb:, and only one tiny step in the whole process! Once we've got our tix, then we gotta worry about which entrance we'll be told to go through, and hope whoever we want to queue with happens to have the same gate assignment:stunned::wreck: So our dreams of queuing together might be messed up:bigcry:
(I'm sorry for adding all this negativity:shame:, just venting:(. I really AM excited and know it'll work out, just the lead up to it is hell.)

[but a dream]

Yes, definitely agree on that! What's up with the UK? We don't have this problem in the US. Well, they better send in enough time since we paid extra international fees for that. At least you live over there!
The very strange thing is that overseas fans pay extra for international delivery costs, and technically it takes a longer time for the tickets to arrive...

But Ticketmaster has started delivering the Manchester tickets to the UK addresses while mine (as stated on the TM website) has still not been dispatched :confused:
Is it always like this w/ ticket delivery?!!?:inquisitive: Is it supposed to thwart scalping & does it work???:thinking:'Cause here in the US, you order tix and sometimes in a week(via LiveNation) or a few wks(via ticketmaster) you get it in the mail, no matter how far away the event. My problem is usually making sure I don't lose the tickets I've received months in advance, rather than panicking I might not get it in time for the show!!!!

I know it allll be worth it, and I'm sure it will all work out fine for all of us (ColdplayKarmaColdplayKarmaColdplayKarma) but this shit is so stressful:bomb:, and only one tiny step in the whole process! Once we've got our tix, then we gotta worry about which entrance we'll be told to go through, and hope whoever we want to queue with happens to have the same gate assignment:stunned::wreck: So our dreams of queuing together might be messed up:bigcry:
(I'm sorry for adding all this negativity:shame:, just venting:(. I really AM excited and know it'll work out, just the lead up to it is hell.)
I know how you feel Cooky... Ugh this whole ticketing thing is crap. First they say they only deliver to your billing address then they say you'll get it only 5 days before the concert. Wtf? The very knowledge that we are TRAVELLING to an overseas country for a concert should give an indication that most likely we might not be home 5 days before the gig.

When I bought tickets to watch Coldplay in Australia, I got all my tickets a week after I ordered, airmailed from Sydney, 3 months before the shows!

[ManiacMe]

I've bought tickets for the Manchester gig and I was a bit worried as well about the delivery.

Last week I wrote an email to Ticketline about my new adress (because I've moved since I ordered the tickets) and also asked when I could expect to get my tickets.. Got an email back about they would sent my tickets as soon as possibly. Today I got to the post office and picked up my lovely tickets, wuhuu!

My advice for you will therefore be to write to your provider and ask them to send your tickets. Maybe you are as lucky as I were.

Can't wait to see Coldplay live again.

[OnMyOwnInASeparatSky]

Ok, so like Angie, I called seetickets to change my order and pick up the tickets directly at the venue!
I was very surprise cause I had someone directly and I had not have to wait!! I had a lovely woman who told me that of course, I could pick up my tickets at the venue and she changed my order. I asked her if she could send me a email confirmation that I'll be picking them up and she did. Now on my tracker, it's said that I will pick the tickets.
I asked her when the box office will be open and she told me 3 PM...:/ Not too happy about this but I go the gig with a friend so I hope he could cue for me while I'll be picking the ticks....
She said that I will need my reference number and my credit card number to pick the ticks.

Now I'm kinda relieve cause I won't be stressing out in september waiting in front of my mail box!!!

Yeah! I was actually told be See Tickets that they don't send the tickets by the mail to overseas countries anymore and that I should pick them up at the venue when I asked about getting the tickets in the mail a little bit earlier... Here's the mail I got: "Thank you for your e-mail.

Please note that you are required to collect your tickets for COLDPLAY
at Wembley Stadium, London on 19/09/2009 at the venue on the
night of the show.

Recently many orders to overseas addresses, although sent via secure mail,
have been lost in the post. We are unable to track items through the
Royal Mail system once they have left the UK. Therefore, lost tickets cannot
be replaced.

To minimise risk of loss we require that you collect your tickets at the
venue of the show." So I'm now very stressed about picking up those tickets at the box office too... I later got another email with some updates: "Your tickets for the above event are for collection at the venue box
office on the date of the show from 1600hrs.*

You will need to quote reference and provide the
credit/debit
card used to place the order as identification and a copy of this E-mail." That means I need to pick them up when the doors opens??? And the box office is not the same place as where you get in to the stadium or??:confused: But do I really need to bring with me the actual credit card or just the number? It's my mum's so I can't just take it with me to london..:confused:

[Stefan-C8]

I hope Ticketmaster doesn't make the same decision. Just send me my damn tickets!

[SueDeNimes]

Yeah! I was actually told be See Tickets that they don't send the tickets by the mail to overseas countries anymore and that I should pick them up at the venue when I asked about getting the tickets in the mail a little bit earlier...
[...]
But do I really need to bring with me the actual credit card or just the number? It's my mum's so I can't just take it with me to london..:confused:
Did they already give you back the money you paid for shipping?
Hope they do!

And I don't know what the rules are concerning credit cards as I always had mine with me in the past but at the theatres I went to for example they always wanted to see the card and I had to sign a receipt when I picked up tickets at the box office...
Can't you just take it with you to be on the safe side?

[but a dream]

I don't see how tickets get lost in the mail frequently if the ticketing companies use a reliable courier. Ticketmaster just sent me my LCCC ticket via FedEx and it arrived safely.

Now just send me my Wembley ticket too!

[Denise]

The reason why none of the ticket companies is sending Wembley tickets is because they still don't have the tickets. They are not the usual Ticketmaster or whatever tickets and they're waiting to receive them from the promoter (LiveNation+Wembley Stadium).

For my U2 ticket on the second night I had to collect it at the box office (I chose it as I knew I would be travelling more than five days before the event). The box office opened at 11, they need the order number and yes, they ask for the credit card, I had to go to the west wing box office as the eastern one was only for Club Wembley tickets.

The bad thing about this is that if someone wants to queue up for the pit before collecting the ticket, s/he might end up being in the wrong queue since there are two entrances.

[Jayzo]

Tickets for the Wembley concerts are expected to be dispatched from ticketing agencies on the 28th of August, and delivery by the 11th of September.

:)

[Jayzo]

That is just to clarify, tickets are expected to be dispatched by the end of next week, with delivery in the UK by the following week (the date that the Manchester is taking place).

International delivery takes longer as stated on ticket agency websites, and Ticketmaster has a policy of changing tickets from delivery to pick up of no later than 4 weeks before the event (that is, you must ring them before they dispatch tickets obviously :P).

If you want to change tickets from international delivery to pick up I'd hazard a guess that you will only have a couple of days :confused:.

(edits: oops, double post, meant to edit my post above duh :goofy:).

[OnMyOwnInASeparatSky]

Did they already give you back the money you paid for shipping?
Hope they do!

And I don't know what the rules are concerning credit cards as I always had mine with me in the past but at the theatres I went to for example they always wanted to see the card and I had to sign a receipt when I picked up tickets at the box office...
Can't you just take it with you to be on the safe side?

No! That's something I have forgotten to check.. Don't think they have... I think I will call them and ask! That should be a lot more easy!:)

[OnMyOwnInASeparatSky]

I don't see how tickets get lost in the mail frequently if the ticketing companies use a reliable courier. Ticketmaster just sent me my LCCC ticket via FedEx and it arrived safely.

Now just send me my Wembley ticket too!

I couldn't agree more with you!! It shouldn't be that hard!:(

[PolarMonkey]

I don't see how tickets get lost in the mail frequently if the ticketing companies use a reliable courier. Ticketmaster just sent me my LCCC ticket via FedEx and it arrived safely.

Now just send me my Wembley ticket too!
actually, i think they were referring to "mail" as in the standard postal service, rather than FedEx, since that's a (much) cheaper option available to int'l buyers. those don't have tracking & some countries' local postal service, e.g. Malaysia :rolleyes: , are notorious for delayed/lost mail.

[but a dream]

actually, i think they were referring to "mail" as in the standard postal service, rather than FedEx, since that's a (much) cheaper option available to int'l buyers. those don't have tracking & some countries' local postal service, e.g. Malaysia :rolleyes: , are notorious for delayed/lost mail.
But isn't the option for international delivery usually registered, signature-on-delivery mail? For the extra amount we pay, they had better not use normal mail :\

[Denise]

Great news coming.
Just checked my Ticketmaster account and the tickets for the first show have been dispatched :dance:

Don't know about Seeticket or Ticketline, but I guess they are probably sending them as well :)

[Stefan-C8]

Thanks for posting iriden, I checked my account and it says they're dispatched too! :)

[PolarMonkey]

But isn't the option for international delivery usually registered, signature-on-delivery mail? For the extra amount we pay, they had better not use normal mail :\
no idea how they determine what kind of delivery we're entitled to for those outside of the UK, but there was definitely a Standard Mail option at about just under £4 extra for some gigs' tickets. that's the cheapest option aside from Will Call which is just under £3...but isn't always available as an option, i've noticed. :dozey:

[but a dream]

Have received ticket to Wembley September 18th :D :D :D

[SueDeNimes]

It only says
Your Ticket(s)
If there are any problems with your order, or you don't receive your tickets within 2 business days of the event, please contact customer service.
on my ticketmaster account. :(

So at least the text has changed...
Where did you see the note that they have been dispatched?

[Stefan-C8]

http://img53.imageshack.us/img53/5093/ticketmaster.jpg

[SueDeNimes]

http://img53.imageshack.us/img53/5093/ticketmaster.th.jpg
:bigcry: :bigcry: :bigcry:
This is where I have the "2 days..." note.

Thanks for the screencap!! :kiss:

[*Perrine*]

Aaaaargh Anna they better send them soon !
My life depends of yourr tickets... okay maybe not but still ! :uhoh:

[SueDeNimes]

Aaaaargh Anna they better send them soon !
My life depends of yourr tickets... okay maybe not but still ! :uhoh:
:lol: I know you're scared!

BUT:

YouTube - Tom Petty - It'll All Work Out

(Ignore the lyrics, I love the song and the title was just fitting :laugh4:)

[*Perrine*]

I want to trust you Anna ! Even if that message you just got is really disturbing :\

[Jayzo]

Ahem, you could have AT LEAST used a Coldplay song :P.

YouTube - Coldplay - Don't Panic

[*Perrine*]

Sure, really pathetic Anna :rolleyes:

[SueDeNimes]

:bigcry:

[*Perrine*]

Here here :hug:

[Jayzo]

Awww, Anna...

YouTube - Coldplay-Everything's not lost

:P

[airieslady]

Hi you all... just wanted to let you know I just received my tickets here in the US via FedEx... they are sending them out!!!!!

[SueDeNimes]

Hi you all... just wanted to let you know I just received my tickets here in the US via FedEx... they are sending them out!!!!!
Finally someone's back on topic :lol:

Good to hear that you have your tickets!

YouTube - Fun Factory - Celebration

[*Perrine*]

But not good to hear that we still don't have ours :bigcry:

[Denise]

wtf, I haven't got mine yet...and I'm in freaking Europe, I want my ticket :bigcry:

[*Perrine*]

Same heeeeeeeeeeeeeeere :bigcry:

[OnMyOwnInASeparatSky]

OK! I am sooo happy and relieved right now! I called seetickets, and I can pick up the tickets from 9 that morning and don't have to wait until 3 or 4 as I was told to! Also my problem with bringing the credit card (which belongs to my mother) used to pay the tickets when collecting the tickets is now solved! My mum needs to write a letter, a power of attorney, that says that I am allowed to get the tickets under her name and with a copy of the card. They also will pay back the transaction money we payed extra for getting the tickets sent to us:) Ok, now I finally can breath again... Hope the rest of you will get your tickets soon or getting your problems solved! Believe me, I know how it feels like!:blank:

[SueDeNimes]

OK! I am sooo happy and relieved right now!
Oh excellent!
Good to hear that you found a solution for the credit card problem!

[PolarMonkey]

OK! I am sooo happy and relieved right now! I called seetickets, and I can pick up the tickets from 9 that morning and don't have to wait until 3 or 4 as I was told to! Also my problem with bringing the credit card (which belongs to my mother) used to pay the tickets when collecting the tickets is now solved! My mum needs to write a letter, a power of attorney, that says that I am allowed to get the tickets under her name and with a copy of the card. They also will pay back the transaction money we payed extra for getting the tickets sent to us:) Ok, now I finally can breath again... Hope the rest of you will get your tickets soon or getting your problems solved! Believe me, I know how it feels like!:blank:
this is for pick up at the Box Office @ Wembley right? that's good to hear that they won't leave it til like the last hrs. :)

& that's great that you've solved your issue with the credit card for ID verification thingy. :D

[Clocks In My Place]

deleted

[Clocks In My Place]

Has anyone who ordered their ticket from Ticketline gotten their ticket or gotten a message about it being dispatched yet?

[*Perrine*]

I never remember where Anna ordered our tickets !
I don't think it's ticketline though :\

I want those f*cking pieces of paper !

[SueDeNimes]

I never remember where Anna ordered our tickets !
I don't think it's ticketline though :\

I want those f*cking pieces of paper !
Ticketmaster, hun! :kiss:

And the text hasn't changed yet. (I'm checking every day :lol:)


I want my tiiiiiiickets!
Carol and me are convinced it's only one poor person who has to lick all the envelopes.
He runs out of spit very easily so that's why it takes so long to send out the tickets.
Dear Ticketmaster, give the man a GOW and tell him to hurry up! :P

[*Perrine*]

HAHAHAH Anna don't make me laugh about such a difficult subject ! :D

I want these tooooo ! And I bet you're checking every hour :P

[Maltkvist]

Has anyone who ordered their ticket from Ticketline gotten their ticket or gotten a message about it being dispatched yet?

When I first bought the ticket back in november, I got confirmation of purchase on e-mail.
And on 31th july, I got another confirmationpurchase, but not dispatched I guess.

So I sent an email to Ticketline asking about it (did this yesterday 1/9), and they said:
Thank you for your email. These tickets have not been processed yet. Tickets can be received any time up until 7 days before the event depending on when we receive them from the promoters. If you have not received them by then, please contact us.

I'm supposed to pick them up at a hotel i'm staying at 17/9, lets just hope the hotel gets the tickets and don't loose them..:p

[Clocks In My Place]

Thanks for the answer.
Oh well, I guess it's best to try to change the adress to a UK adress. :confused: I have to write to Travelodge and ask if they can receive it for me beforehand and keep it until I arrive. :worried:

[Fraetes]

I just changed my delivery adress to my hotel in paddington. Let´s hope there are no Coldplay fans working there ;-)

[SueDeNimes]

:uhoh: Am I the only one thinking that it'll all work out in the end and the tickets will arrive on time?

I always tell myself that this isn't the first time they're doing this and that everything will work just fine...
(Doesn't mean that I'm not checking daily if the notification on ticketmaster has changed...)

But nobody received tickets for the 19th as far as I understood it, so plenty of time left for me to start freaking out - Perrine took that job for me already! :P


I can understand all concerns of people who start their journey to London soon however.
Fingers crossed for everybody to not have trouble with the tickets!!! :kiss:

[r25d01]

*raises hand*
I'll more or less patiently wait until a week before the shows. Then I think i'll still have enough time to ring ticketline and choose the picking up option.

[*Perrine*]

Haha Anna, don't worry I do this job well :uhoh:
Shit shit shit what are they doing with those tickets ??

[r25d01]

How long must we wait for it?

[r25d01]

http://www.ticketline.co.uk/ticket-despatch-tickets
COLDPLAY - Wembley 18th Sept - all Gen Admin will be despatched by 09/09/09

[Denise]

I wrote to Live Nation asking about these freaking different entrances printed on the tickets as I really want to know if I need to queue up at B & C or E & F.

I'll let you know if they answer, as I've seen many have the same problem :)

[Stefan-C8]

Thanks! I wrote ticketmaster, so I'll let you know if they'll answer.

[SueDeNimes]

Thanks! I wrote ticketmaster, so I'll let you know if they'll answer.
Awesome, my notification status there hasn't changed yet...
Hope it changes to "dispatched" soon. :confused:

[Stefan-C8]

Awesome, my notification status there hasn't changed yet...
Hope it changes to "dispatched" soon. :confused:
I find it strange that they didn't dispatch your tickets yet... I received mine a week ago!

[SueDeNimes]

I find it strange that they didn't dispatch your tickets yet... I received mine a week ago!
For the 19th???
I thought nobody received tickets for that date yet!

[hendrik83]

WEMBLEY 18th/19th Sept - all standing tickets were despatched 04/09/09 says Ticketline.co.uk

[Denise]

Thanks! I wrote ticketmaster, so I'll let you know if they'll answer.
They answered and told me they have forwarded my question to Ticketmaster as it regards the tickets..but as far as I know it's not TM who printed them :thinking:

Oh well let's see if we get ans answer and if it's the same :)

Anyone living in London who could go up to Wembley and maybe ask someone there about the pitch entrances?

[Stefan-C8]

I have received an answer from ticketmaster:


Dear Stefan,

Thank you for your e-mail.

I apologise for any confusion caused by this matter.We have contacted the venue regarding this matter and they have advised that you use the entrance that is stipulated on the main body of your ticket, rather than the one on stub.

I am happy to have been able to assist. We are continually striving to deliver a World Class Service to our customers. Should you require any further assistance please do not hesitate to contact us.

Kind Regards

Adele_ZME802
Customer Care Advisor



Strange name by the way, but this should clear things up. :)

[Stefan-C8]

For the 19th???
I thought nobody received tickets for that date yet!
Oh, sorry, I thought you meant the 18th.

Then I still find it strange that those tickets haven't been dispatched, while the 19th is only 1 day after the 18th (obviously :P).

[*Perrine*]

Yes that's really strange :\ Did they sell as many tickets for the 2 shows ?

Aaaaah Anna I want you to read "dispatched" sooooon !

[Denise]

I have received an answer from ticketmaster:

Strange name by the way, but this should clear things up. :)

Yay, thanks Stefan :D

Now..what about asking them exactly how many entrances there are? Since they are so willing to help :P

edit: ticketmaster wrote to me, let's see if a different person from the customer care will give me the same answer, and then I can about the number of entrances :nice:

[Fraetes]

At last ticketline.co.uk has just confirmed that my tickets are on their way to my hotel in London. If they do not arrive by next Wednesday I should contact them again, they wrote.

[S.@.m.]

*being restless* :bomb:

[Black Rose]

Yay, thanks Stefan :D

Now..what about asking them exactly how many entrances there are? Since they are so willing to help :P

edit: ticketmaster wrote to me, let's see if a different person from the customer care will give me the same answer, and then I can about the number of entrances :nice:

Hopefully this will help:
http://img.photobucket.com/albums/v675/MrDaveS1986/IMG_0918.jpg

Entrance E would be odd to go into for standing tickets as it's a lot of moving stairs up-to level 5 ;)

[Khalplay]

Could someone tell me how Secure Delivery orders work in the UK ? Cause seetickets wrote this will require a signature though I'm not exactly the one receiving my tickets... will my friend have to show an ID or... am I going to be in troubles ?

[Denise]

Oh yeah I know where the entrances are but I just wanted to understand how many pit entrances.
For U2 there were only 2: B & C and E & F. For Coldplay it seems there are at least three (also J & H), which is quite strange since it's the same side the stage is going to be :shrug:

I don't know why I'm so worried, maybe it's because I've just been let down by how they managed the pit entrances in Udine :disappointed:

[Black Rose]

Could someone tell me how Secure Delivery orders work in the UK ? Cause seetickets wrote this will require a signature though I'm not exactly the one receiving my tickets... will my friend have to show an ID or... am I going to be in troubles ?

Normally Seetickets will send the tickets out using royal mail special delivery, which requires a signature, they don't normally ask for ID on delivery.

[Black Rose]

Oh yeah I know where the entrances are but I just wanted to understand how many pit entrances.
For U2 there were only 2: B & C and E & F. For Coldplay it seems there are at least three (also J & H), which is quite strange since it's the same side the stage is going to be :shrug:

I don't know why I'm so worried, maybe it's because I've just been let down by how they managed the pit entrances in Udine :disappointed:

E is a seated entrance. My theory is that because level 1 for coldplay is unreserved (where for U2 it was reserved) they can allow people into the stadium at the stage side.

[Khalplay]

Thanks a lot Kite, now I think I can relax ahah

[mygdalom]

Hello

My seetickets online traking tells me the following:

Order Status 01/09/2009 - We are currently trying to arrange for collection at venue

¿?

What does it means?, I have or not to collect my tickets at wembley? Will they send them to me?

First I had to receive the tickets at home, then I had to collect them at the venues office, and now this. ¿?

Does anybody knows what the h**l are they telling me with that order status?

Any help please?

[Edit:]
Its trange because they email me telling me they wouldn't send me my tickets. But still can read this in my ticket tracker:

Order Details 2 x STANDING & LEVEL 1 UNRESERVED at £49.50 (including £4.50 booking fee)

And I know they discount that booking fee if they don't finally send your tickets.

I'm lost.
[]

[Black Rose]

You will have to pick the tickets up from wembley box-office, you won't be sent the tickets in the post.

If they charged you extra for delivery then they should give you that back, but booking fees they won't (sadly, it's a rip-off everywhere now)

[mygdalom]

You will have to pick the tickets up from wembley box-office, you won't be sent the tickets in the post.

If they charged you extra for delivery then they should give you that back, but booking fees they won't (sadly, it's a rip-off everywhere now)

Thanks kite, a lot :)

Then I can't sell or give my tickets for free to anybody. I finally can't travel to England. It's a pity.

But thanks :)

[ColdplayerMálaga]

I have been answered from TICKET LINE that have NOT RECEIVED any TICKETS from the organizer of the event, so they haven't delivered a ticket yet, as they're considering to make all their clients to pick up their tickets at venue 2 hours before doors opening....

[hendrik83]

Today I had contact with Ticketline by e-mail. I asked them about my 2 seated tickets for the 19th. Asked them if they are still despatching tickets overseas. Their answer:

Thank you for your email. Your seated tickets for Coldplay have been
dispatched. If you have not received them by the time you are due to
come to England, please let us know as we can cancel the posted tickets
and arrange for you to collect a duplicate set of tickets at the venue
on the day of the show. Ticketline staff will be working in the Wembley
box office.

Regards

Customer Services
Ticketline

So, my 2 seated tickets will be arriving in Holland in 2 days? Guess and hope so!

[*Perrine*]

Anna got our tickets squeeeeeeeee ! :dance:

[mygdalom]

I have been answered from TICKET LINE that have NOT RECEIVED any TICKETS from the organizer of the event, so they haven't delivered a ticket yet, as they're considering to make all their clients to pick up their tickets at venue 2 hours before doors opening....

¿?

what??? they told me they where experiencing problems delivering tickets overseas...

I think they told you the correct answer, or maybe they dodn't receive enough tickets at time to deliver them overseas.

[SueDeNimes]

Anna got our tickets squeeeeeeeee ! :dance:
Yes, and they are sooooooo pretty!! :heart: :dance:
Can't tell you how relieved I am!

[*Perrine*]

Can't tell you how I feel like you ! :dance:

[charley]

Just received my tickets from ticketline this morning (seated, 19th)!!! Now i can finally breathe!

[Clocks In My Place]

I just saw on ticketline that the tickets were despatched the 4th! So I should receive them soon! :whatever: :dance:

[r25d01]

ticketline replied to my e-mail that they couldn't send the tickets to me and they'd have to be picked up at the box office. Might be the case with all the GA tickets for people outside the UK.

[Clocks In My Place]

^Oh shit. Then why do they say that they are sent on their website? :thinking: Why make difference between the GA and seated tickets? I don't get it! :whaaat:

[r25d01]

me either... they could have told us before they were despatching or when they actually have despatched the other ones. Why do we have to ask for our tickets first? Also I could have found an address in the UK...

Some other useful information:
"The box office will open at 11am the gates are opening at 4pm.

The gates are printed on the tickets however as they are locked in our secure room I am unable to provide these details.

The box office is located in the West Stand underneath the Bobby Moore Statue."



I'd suggest to just swap tickets then if we'd like to have other entrances because some people want to queue together

[r25d01]

does anyone know if we'll be able to pick up the tickets for BOTH nights on the friday?

[worldtrav]

does anyone know if we'll be able to pick up the tickets for BOTH nights on the friday?

Nope you will only be able to pick up the tickets for Friday and on Saturday for Saturday.

P.

[r25d01]

I thought so... Thank you =)

[TF5092]

FYI - I am in Washington DC, and I got my seated tickets for Sept. 19 today.

[mygdalom]

They never answer my emails, I'm feeling like a second class customer

[Maltkvist]

"Thank you for your email. I confirm your tickets have been delivered to your hotel."
YAY!

[mygdalom]

They finaly answered me. Great, they finally gave me a solution!!

[Clocks In My Place]

Have people in the UK who booked standing tickets received their tickets?
Please also tell me which site you booked from.

They finaly answered me. Great, they finally gave me a solution!!
What solution then?

[Clocks In My Place]

I need some help!

I have to collect my tickets booked at Ticketline at the box office at midday (now changed to 11 am) the 19th.
In an email from them, they say:

"Please see the link to the seating plan on the Wembley Stadium website. The grey letters are turnstile entrances which you will be able to use. When you collect your tickets from the box office, the gates will be stated on the physical ticket which I unfortunately do not have access to, however the member of staff at the box office will be able to direct you to the closest gate.

The West Stand box office is now opening from 11am. Normally around this time you do not get large queues at the gates, due to there being so many gates. You can collect your tickets from 11am, then get to a gate in plenty of time for the gates opening, and before the queues get too big.

Alternatively, as you have purchased 2 tickets you could find a place in the queue at a gate close to the box office with the person you have the other ticket for, then go to the box office to collect the ticket, while your friend holds the place in the queue.

Apologies if this email is not sufficient, if you have any other queries please let me know and I will try my best to help you."
This is the link she gave me http://www.wembleystadium.com/NR/rdo...WS_L1_2008.pdf

She makes it sound like it doesn't matter what entrance I wait at. Can this possibly be true?
I have booked GA standing tickets by the way.

I am just afraid of being rejected at the gate by the ticket checker when they open at 4 pm because it is not the gate stated on my tickets!

On the list of Coldplayers entering this concert, are all the people where it says which gate is stated on their tickets - do they all have GA standing tickets?
I can understand that at least H, J, M, N, B and C leads to the GA field. Am I right?

[OnMyOwnInASeparatSky]

I need some help!

I have to collect my tickets booked at Ticketline at the box office at midday (now changed to 11 am) the 19th.
In an email from them, they say:

"Please see the link to the seating plan on the Wembley Stadium website. The grey letters are turnstile entrances which you will be able to use. When you collect your tickets from the box office, the gates will be stated on the physical ticket which I unfortunately do not have access to, however the member of staff at the box office will be able to direct you to the closest gate.

The West Stand box office is now opening from 11am. Normally around this time you do not get large queues at the gates, due to there being so many gates. You can collect your tickets from 11am, then get to a gate in plenty of time for the gates opening, and before the queues get too big.

Alternatively, as you have purchased 2 tickets you could find a place in the queue at a gate close to the box office with the person you have the other ticket for, then go to the box office to collect the ticket, while your friend holds the place in the queue.

Apologies if this email is not sufficient, if you have any other queries please let me know and I will try my best to help you."
This is the link she gave me http://www.wembleystadium.com/NR/rdo...WS_L1_2008.pdf

She makes it sound like it doesn't matter what entrance I wait at. Can this possibly be true?
I have booked GA standing tickets by the way.

I am just afraid of being rejected at the gate by the ticket checker when they open at 4 pm because it is not the gate stated on my tickets!

On the list of Coldplayers entering this concert, are all the people where it says which gate is stated on their tickets - do they all have GA standing tickets?
I can understand that at least H, J, M, N, B and C leads to the GA field. Am I right?

I see! That sounds a little too good to be true...:thinking: I hope it is though, since I'm picking up my tickets there too:P Maybe those who have general admission tickets can go to whatever gate they want:inquisitive: That would be nice!